Kenxinda mobile phone service policy


        Thank you for using kenxinda mobile phone, we will be based on the "mobile phone repair, replacement and return the liability provisions" the full implementation of three bags, three bags of not less than the national policy to provide service for you.

 

Seven days of free return and replacement

        Within 7 days since the date of the sale, the mobile phone host state "mobile phone performance fault table" listed in the performance failure of quality problems, the customer service center kenxinda confirmed, the seller is responsible for handling return or exchange for you.

        In the official website to buy Tmall flagship store in the mall and mobile phone, second days from the receipt, according to the national policy to provide you with no reason to return within seven days after the service, kenxinda customer service center confirmed did not affect the two sale, the seller is responsible for handling the return for you.


The thirty day free replacement  

        Within 30 days since the date of the sale, the mobile phone host state "mobile phone performance fault table" listed in the performance failure of quality problems, the customer service center kenxinda confirmed, you can choose a free replacement or repair.


one year warranty

       Within one year from the date of sale, the mobile phone host state "mobile phone performance fault table" listed in the performance failure of quality problems, the customer service center kenxinda confirmed, by Ken kenxinda customer service center for your free maintenance.


Maintenance quality commitment
       In line with the warranty conditions of the mobile phone host, replacement parts and components of the mobile phone host to enjoy the remaining 12 months warranty period long or 90 days of the warranty period, in which the time is better than the elderly.


       Schedule 1: the performance of the state provisions of the mobile phone product performance



      Warranty and principles

      Your warranty service is limited to the normal use of the effective, all man-made damage and one of the following mobile phone products, not the implementation of three packs, but can be implemented: 
      A、Beyond three packs of validity;
      B、Inlet or inlet, damage, machine deformation;
      C、Damage caused by external forces, such as floods, fires, earthquakes, and lightning strikes, etc.;
      D、Natural wear of products (e.g. shell, key press, display, accessories, etc.);
      E、Privately, disassemble self repair, modification, damage caused by root et al.
      Note: all of the machine parts or accessories that are free of charge are returned to the company. 

 
      Repair precautions
      Please repair the machine before, first of all their data storage (such as phone numbers, text messages, pictures etc.) to delete backup, to prevent loss or leakage in the subsequent maintenance process. In order to respect your privacy, kenxinda customer service center and its staff shall not be liable for your backup or restore the data of the responsibilities and obligations, also do not take responsibility for the consequences of any data loss or leakage caused by.


      Warranty detail table

     Accessories and independent sales of accessories warranty policy